Spain has developed a Virtual Assistant tool for VAT based on artificial intelligence with the purpose of providing quality information that facilitates the understanding of complex regulations.
The system provides information about registration and rectification of invoices, obligations related to foreign trade, chargeability, taxable amount, tax rate, exemptions and deductions on real estate transactions, by using a chatbot where both taxpayers and tax officers can ask questions using normal language. The Virtual Assistant helps the taxpayer to complete their question(s) with the necessary information to obtain the required answer. They just need to follow the conversation with him/her to get a homogeneous response, which is offered including links to other pages with related information, regulations and information banners. In addition, a copy of the conversation can be saved.
This tool provides advantages such as 24/7 instant information and an immediate response, less administrative burden, interactive information and greater legal certainty.
Trust & Compliance
