In the Strategic Activity Plan for years 2020-2022, the Lithuanian Tax Administration has a key performance indicator of a ratio of respondents (natural and legal persons) who justify tax evasion as compared to all respondents of the survey on the level of taxpayer awareness and shadow economy. The target of this indicator for 2020 is 17.3%.
The Tax Administration periodically conducts surveys on taxpayer trust in the services provided. According to the survey conducted in 2018 as compared to 2017, the general indicator of trust in the Lithuanian Tax Administration has reached 74.2% as compared to 65.4% in 2017, while the indicator from large taxpayers has increased from 59% in 2017 to 64.9% in 2018 and for the other companies has increased from 68% to 76.8%.
The results from both surveys, which are not limited to two indicators, are thoroughly analysed and discussed with staff. From these results, the Tax Administration gets insights into what improvements in services are needed. As these are general indicators and changes are dependent on many factors, we use them as additional information during the development of new initiatives. Certainly, they become more important during strategic goals setting process.
As the results improve, the whole STI team feels happy and proud, but we continue to improve our services and to reach greater and more sustainable taxpayers trust.
Trust & Compliance
